Ohh! Lashes offers standard and expedited shipping options to meet your delivery needs.
Orders typically ship within 1-3 business days. Delivery times vary based on the selected shipping method.
You will receive a shipping confirmation email with tracking information once your order has been picked up or delivered to the shipping option you chose.
Yes, we offer free standard shipping on orders over a certain amount. Please check our website for current promotions and thresholds.
You can track your order using the tracking number provided in your shipping confirmation email.
Unfortunately, once an order is in production, it cannot be canceled. Please contact our customer service team at info@ohhlashes.com for assistance.
Yes, we offer expedited and overnight shipping options for an additional fee.
If your order is delayed, please contact our customer service team with your order number by phone at 305-890-8806 or by email: info@ohhlashes.com for assistance.
We do not currently ship internationally.
If you haven’t received your tracking information within a few days of placing your order, please contact our customer service team at info@ohhlashes.com.
Large orders may incur additional shipping costs. Please refer to the shipping information at checkout for specific details.
We accept returns and exchanges within 30 days of purchase. Items must be unused, unopened and in their original packaging. If any of these terms are not met, the item will not be accepted for a refund in part or whole of the original purchase amount. Items that are marked clearance or final sale may not be returned or exchanged.
Orders can be canceled within 24 hours of purchase. After this period, please contact our customer service team at info@ohhlashes.com for assistance.
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. Ohh! Lashes is not responsible for return shipping costs.
Yes, we offer custom lash orders. Please contact us for more information on custom options and pricing at info@ohhlashes.com.
Sales tax is applied based on the shipping destination and will be calculated at checkout.
If you have any additional questions or concerns, please contact our customer service team for assistance at info@ohhlashes.com.
Custom orders and opened beauty products cannot be returned. Please see our full return policy for details.
Yes, exchanges on some items are possible within 30 days of purchase. Contact our customer service team at info@ohhlashes.com to process your exchange.
Yes, we offer pickup options for local customers. Please select the pickup option at checkout.
Yes, in-store pickup is available. You will receive a notification when your order is ready for pickup.
Yes, you can choose to pick up your order at one of our local studios. Please check our website for the nearest locations.
Yes, you can authorize someone else to pick up your order. Please provide their name and contact information when placing your order.
