Delivery Information for Ohh! Lashes

Ohh! Lashes Shipping Methods

1. What shipping options do Ohh! Lashes offer?

Ohh! Lashes offers standard and expedited shipping options to meet your delivery needs.

2. How long will it take for my order to ship?

Orders typically ship within 1-3 business days. Delivery times vary based on the selected shipping method.

3. How will I know when my order has shipped?

You will receive a shipping confirmation email with tracking information once your order has been picked up or delivered to the shipping option you chose.

4. Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount. Please check our website for current promotions and thresholds.

5. How can I track my shipped order?

You can track your order using the tracking number provided in your shipping confirmation email.

6. Can I cancel my order once it’s in production?

Unfortunately, once an order is in production, it cannot be canceled. Please contact our customer service team at for assistance.

7. Are expedited shipping options available?

Yes, we offer expedited and overnight shipping options for an additional fee.

8. What if my order is delayed?

If your order is delayed, please contact our customer service team with your order number by phone at 305-890-8806 or by email: for assistance.

9. Do you ship internationally?

We do not currently ship internationally.

10. What should I do if I haven’t received my tracking information?

If you haven’t received your tracking information within a few days of placing your order, please contact our customer service team at

11. Are there additional shipping costs for large orders?

Large orders may incur additional shipping costs. Please refer to the shipping information at checkout for specific details.

Ohh! Lashes Returns:

1. What is the return and exchange policy at Ohh! Lashes?

We accept returns and exchanges within 30 days of purchase. Items must be unused, unopened and in their original packaging. If any of these terms are not met, the item will not be accepted for a refund in part or whole of the original purchase amount. Items that are marked clearance or final sale may not be returned or exchanged.

2. Can I cancel my order?

Orders can be canceled within 24 hours of purchase. After this period, please contact our customer service team at for assistance.

3. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. Ohh! Lashes is not responsible for return shipping costs.

4. Can I place a custom lash order with Ohh! Lashes?

Yes, we offer custom lash orders. Please contact us for more information on custom options and pricing at

5. Will I be charged sales tax on my order?

Sales tax is applied based on the shipping destination and will be calculated at checkout.

6. What if I have more questions about my purchase?

If you have any additional questions or concerns, please contact our customer service team for assistance at

7. Are there any items that cannot be returned?

Custom orders and opened beauty products cannot be returned. Please see our full return policy for details.

8. Can I exchange an item for a different one?

Yes, exchanges on some items are possible within 30 days of purchase. Contact our customer service team at to process your exchange.

Pick up Available

1. Is pickup available for my order?

Yes, we offer pickup options for local customers. Please select the pickup option at checkout.

2. Is in-store pickup available for online orders?

Yes, in-store pickup is available. You will receive a notification when your order is ready for pickup.

3. Is there an option to pick up my order at a local studio?

Yes, you can choose to pick up your order at one of our local studios. Please check our website for the nearest locations.

4. Can I arrange for someone else to pick up my order on my behalf?

Yes, you can authorize someone else to pick up your order. Please provide their name and contact information when placing your order.